Terms and conditions

Who we are.

Simpllous Digital Agency is the trading name of Md Sadiqur Rahman, a sole trader based in Dudley, West Midlands. In these terms, "we", "us" and "our" mean Simpllous Digital Agency, and "you" means the person or business using this website or engaging us for work. For any question about these terms, email sadiqur@simpllous.co.uk.

Using this website.

You may use this site to learn about our services and to contact us. You agree not to misuse it, attempt to disrupt it, or use it for anything unlawful. The content, design and code on this site belong to us and may not be copied or reused without permission. We try to keep the information accurate and up to date, but we give no guarantee that every detail is current or error-free.

Quotes and estimates.

Prices shown on this site are starting prices and a guide, not a fixed offer. A quote becomes firm only when we send you a written quote for your specific project. A quote is valid for 30 days unless we say otherwise. Work outside the agreed scope is treated as a separate request and quoted separately before it starts.

Deposits and payment.

For most projects we ask for a deposit before work begins, with the balance due on go-live. The exact split is set out in your project agreement. Deposits cover work already planned and started, so they are non-refundable once we have begun. Invoices are due within the period stated on the invoice. We may pause work on overdue accounts.

Care plans.

Monthly care plans are billed in advance and cover the tasks listed for that plan, such as hosting checks, small content updates, security and uptime monitoring, and backups. Care plans run month to month and can be cancelled with 30 days' notice. They do not cover new pages, redesigns or new features, which are quoted separately. Full inclusions are set out when you take a plan.

Third-party tools.

Our builds use third-party services such as hosting, forms, fonts, maps, booking and email providers. These services have their own terms and we are not responsible for their availability or changes they make. Where a system we build relies on a third-party account, that account and any fees for it are yours unless we agree otherwise in writing.

Ownership of the work.

Once a project is paid in full, you own the final website files and content we delivered for it. We keep ownership of any in-house tools, templates and code libraries we reuse across projects, and of work that has not been paid for. We may show the finished work in our portfolio and link to it unless you ask us in writing not to.

Liability.

We deliver work with reasonable care and skill. We are not liable for indirect or consequential losses, lost profit, or loss caused by third-party services, by content you supply, or by changes you or others make to the site after handover. Nothing in these terms limits liability for anything that cannot lawfully be limited. Our total liability for any project is capped at the fees you paid us for that project.

Governing law.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. These website terms do not replace your project agreement. Where the two differ for a specific project, the signed project agreement takes precedence.

Changes.

We may update these terms from time to time. The version on this page, with the date above, is the current one.